AICOMPASS — Incidents & Issues

Active Incidents52 under investigation

In Progress9Across RCA/CAPA

Resolved18▲ 4 this month

Overdue3Needs escalation

This Week7New events

Critical CAPAs42 pending evidence

Incident Register

Incident and issue lifecycle across AI systems, agents, models, vendors, and data pipelines.

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Incident	System	Category	Severity	Status	Owner	Due	CAPA
I1 Blocked tool action exceeded thresholdINC-2025-001	AI Pricing Agent	Agent Action	Critical	Investigating	Nina Gupta	May 22	Required
I2 Bias drift detectedINC-2025-002	Claims Triage Assistant	Model Quality	High	RCA	Michael Kim	May 25	Draft
I3 Unusual prompt volumeINC-2025-003	Customer Support Agent	Usage Anomaly	High	Review	Jordan Kim	May 27	Pending
I4 Transparency notice mismatchINC-2025-004	Customer Support Assistant	Compliance	Medium	Resolved	Jane Doe	May 18	Closed
I5 Vendor evidence expiredINC-2025-005	OpenAI Vendor Profile	Vendor Trust	High	Open	Procurement	May 29	Required
I6 Human oversight override failedINC-2025-006	Legal Drafting Copilot	Control Failure	Critical	Overdue	Ravi Singh	May 20	Required

Blocked tool action exceeded threshold

Selected incident — INC-2025-001

Critical

Incident Summary

AI Pricing Agent attempted an automated pricing update outside approved action boundaries. The action was blocked, but escalation and CAPA are required due to high business impact.

SystemAI Pricing Agent

CategoryAgent Action

OwnerNina Gupta

SeverityCritical

Current StageInvestigation

Closure RuleCAPA + Evidence

Incident Timeline

Event detectedAutomated action attempted outside permitted threshold.

Action blockedKill-switch policy prevented production update.

Security notifiedIncident routed to security and AI governance owner.

RCA pendingRoot cause and corrective action plan still required.

CAPA Tracker

Corrective and preventive actions linked to incidents.

View CAPA board

CAPA	Incident	Action	Owner	Status	Due
CAPA-001	INC-2025-001	Enforce pricing action threshold validation	Nina Gupta	Draft	May 23
CAPA-002	INC-2025-002	Refresh bias test dataset and threshold	Michael Kim	In Progress	May 27
CAPA-003	INC-2025-006	Retest human oversight override workflow	Ravi Singh	Overdue	May 20
CAPA-004	INC-2025-005	Update vendor evidence and DPA checklist	Procurement	Pending	May 29

Incident Mix

Open issues by category.

Agent Action

Model Quality

Compliance

Vendor Trust

Security

Closure Requirements

Mandatory steps before incident closure.

View evidence

Incident classification completedDone

Root cause analysis approvedPending

CAPA assignedDraft

Preventive control evidenceMissing

Owner approvalPending

Audit log attachedDone

Final closure approvalBlocked